American Stairways - FAQs

You can call the factory at 901-795-9200 and explain what you need. Before calling be prepared with the following information: panel door size, date on stair, number of treads or steps in the middle section and whether the treads are painted. Unfortunately, not all parts are available for stairs with a manufacturing date prior to 2021.

You can purchase our product from any full service lumber company (not discount centers).

Our stair has one to two more treads making the distance between treads much less, therefore easier to walk up and down.

Some parts are riveted to prevent tampering or altering of the product.

Other parts are bolted to allow for tightening or replacement of worn parts.

Our 30” wide stairs have a 22” wide clear opening.

You can get double section hinges on the Model 655 only to increase the total weight capacity.

You can order weather-stripping to produce a positive seal or to prevent air leaks when the stair is closed.

Fire retardant materials can be ordered to give a 20 minute rating. We are the only company to include fire retardant well sides as well as a fire retardant panel door.

At this time we do not offer a product for this application.

No. The stair is designed to have three sections that are load bearing. A fourth section would not be load bearing and could cause serious injury on failure.

No. Every manufacturer makes their parts differently. Just like various auto parts are not interchangeable, stair parts follow the same rule.

The holes in the hardware are to be used during installation of the stair. The 16 penny nails or lag screw should be placed in these holes and other holes on the frame. These holes will allow the stair to be safely and securely installed.